“We have our main headquarters with administrative offices located in East Flagstaff and a driver breakroom in the downtown area. Pinnacle Building Services has been under contract with us for the last 10+ years providing regular scheduled janitorial services for our offices, conference rooms, break rooms, and restrooms. Additional services received are monthly and annual carpet cleaning, parking lot striping, rug rental/service, and special event services.
I have personally interfaced, in the capacity of Facilities Supervisor and Manager, with Pinnacle Building Services throughout the duration of our contracts and have nothing but positive impressions to share. Pinnacle Building Services is an exemplary contractor and a pleasure to work with over the years. Pinnacle Building Services is always consistent with delivering agreed-upon expectations and quick to address any issues or concerns, no matter how small. We have regularly extended compliments related to Pinnacle Building Services staff as they are friendly, thoughtful, and thorough in their duties.
A perfect recent example of what makes Pinnacle Building Services exceptional is their willingness to step up and help when needed. Due to our operations being essential during the COVID-19 pandemic, we requested daily disinfecting services for all touch surfaces of our buildings, and they did so almost immediately upon request. They went from three nights a week to seven and did so without skipping a beat.
We are fortunate to have such a great building service contractor and highly recommend Pinnacle Building Services for your needs.”
“Our school has been partnering with Pinnacle for almost ten years. During this tenure, Pinnacle has performed basic cleaning tasks such as sanitizing our restrooms and vacuuming the floors, and additional services such as carpet cleaning, window washing, floor buffing, and most recently, emergency water damage restoration. Pinnacle Building Services has been incredibly responsive and are dedicated to their mission by providing the highest quality service available and exceeding all maintenance expectations.
Pinnacle Building Services has been very helpful in assisting us with the best service needs for our school. Pinnacle Building Services has been flexible with last-minute requests for services needed for special events that fall on scheduled cleaning nights. In addition, Pinnacle Building Services has always been accommodating with special requests and needs on non-scheduled cleaning days. If there have ever been any issues with services, they are dealt with quickly and always fixed with above satisfactory results.
We are very pleased with the quality and professionalism that have been provided by Pinnacle Building Services. We look forward to continuing our partnership for another ten years.”
“Pinnacle Janitorial has been cleaning our facilities since April of 2018. We are very pleased with their services and thankful to have found a company willing to offer this service. We have over 60,000 sq. ft of facilities that need cleaning. Our facilities get used all day every day, in a rough manner. We have five dining outlets, 3 kitchens, over 15 bathrooms, Locker rooms, spas, fitness center, banquet space, a gatehouse, and more.
Pinnacle has not hesitated to accept the challenge of keeping those facilities clean and sanitized when needed. They communicate well and respond immediately if there are any issues or missed areas. Issues rarely come up. Pinnacle Building Services and its employees are trustworthy. Their top priority is providing quality service and exceeding the customers’ expectations. I would recommend Pinnacle 10/10 times for your cleaning needs.”
“I have had the pleasure of working with Pinnacle Building Service staff since December 3rd, 2018. Pinnacle currently provides professional custodial service for our four buildings in Flagstaff. Pinnacle has successfully managed custodial service operations for the four buildings, including nightly cleaning service, supply shipments, and storage solutions. They have also assisted with clean-up after various moving projects.
Pinnacle Building Services has been professional, attentive, and responsive to customer communication and requests by phone, site visits, emails, or via the online customer portal, CleanTelligent. I can submit requests at any time via their online portal and someone from Pinnacle management will respond within the hour, usually within 15-30 minutes.
I am thankful for their careful and considerate management of offices and workstations that may sometimes have sensitive equipment and material. Pinnacle cleaning staff have been polite and professional when on duty. Their work is reflected by our monthly building inspections which will show no major deficiencies in their performance and quality of work. I highly recommend their services to any business entity who needs reliable and high-quality building custodial services.”
“Pinnacle has worked as a contractor for our city for almost two years and has represented itself as a very professional organization in the performance of the service. The Company provides its employees with the tools and training needed resulting in a consistently high level of custodial service to our facilities. Onsite, their employees wear company logoed shirts that clearly identify the custodial staff.
The company utilizes a software program called “Cleantelligent” for in-service communication allowing for a convenient portal and user-friendly interface. The software is a resource that serves as a service record, but also provides a direct link to the area supervisor for special requests and customer concerns.
We appreciate that the Company also employs a local workforce that can adapt to special requests in a fluid manner.”
